Bissell Crosswave Premier Multi Surface Wet Dry Vacuum: A Complete Guide

Features

The Bissell Crosswave Premier Multi Surface Wet Dry Vacuum boasts a range of features that make it a popular choice for homeowners. Its multi-surface cleaning capability allows it to tackle sealed hard floors, area rugs, and upholstery, offering versatility and convenience. This 2-in-1 wet and dry cleaning system simplifies the cleaning process, eliminating the need for separate vacuuming and mopping, saving both time and effort.

The included multi-surface cleaning formula effectively cleans and disinfects, ensuring a deep clean while being safe for pets and children. Smart Touch Technology automatically adjusts water flow based on the surface being cleaned, optimizing cleaning performance for each surface type. The digital display provides clear and intuitive control over the cleaning process, showing the current cleaning mode, battery life, and water level.

The cordless design offers freedom to move around and clean without the hassle of a cord, providing greater flexibility and reach for cleaning larger areas. With up to 30 minutes of run time, the Crosswave Premier can handle cleaning multiple rooms without the need for recharging. The self-cleaning feature ensures the machine stays in top condition by cleaning the cleaning path and removing dirt and debris, extending its lifespan. The lightweight design makes it easy to maneuver and handle, reducing strain on the user, especially during long cleaning sessions.

Performance

The Bissell Crosswave Premier Multi-Surface Wet Dry Vacuum excels at cleaning hardwood, tile, and laminate floors. The rotating brush head deep cleans and polishes hardwood floors, while effectively removing dirt, grime, and sticky messes from tile. It's also safe for laminate, leaving floors clean and streak-free.

When it comes to carpet, the Crosswave Premier performs well on lightly soiled surfaces but may struggle with deep-set stains or heavy dirt. However, its powerful suction makes it excellent for tackling pet hair, effectively removing it from floors.

The Crosswave Premier handles spills and stains with ease thanks to its built-in cleaning solution. It's also capable of tackling dust and debris effectively, though multiple passes might be needed for large messes.

The mop function is another highlight. The two-tank system, with separate clean and dirty water, prevents spreading dirt, making it a more hygienic cleaning solution. The Crosswave Premier is also very user-friendly. It's easy to assemble, operate, and empty. Its lightweight design and maneuverability make it comfortable to use. While it's noisier than a traditional vacuum cleaner, the noise level is still moderate. The Crosswave Premier is well-built and has a good reputation for reliability.

What We Like

Customers rave about the Bissell Crosswave Premier's ease of use. They find it simple to assemble and operate, with intuitive controls and a lightweight design. The vacuum's cleaning power is another highlight, effectively tackling various surfaces, including hard floors, carpets, and rugs.

Reviewers appreciate the versatility offered by the 2-in-1 functionality, allowing for both wet and dry cleaning. The multiple cleaning modes, such as general cleaning, deep clean, carpet, and hard floors, enable tailored cleaning for different surfaces.

The self-cleaning function is a major selling point, simplifying maintenance and keeping the machine clean. The separate tanks for clean and dirty water prevent mixing, ensuring efficient cleaning.

The Crosswave Premier's lightweight design and maneuverability make it easy to move around, perfect for cleaning large areas. Multiple brush roll options cater to diverse floor types and cleaning needs.

Customers also praise the vacuum's good suction power, effectively removing dirt, dust, and pet hair from carpets and floors. Finally, the vacuum operates at a relatively quiet noise level, making it suitable for use in homes and apartments.

What We Don't Like

One common complaint about the Bissell Crosswave Premier Multi Surface Wet Dry Vacuum is water tank leakage. This can lead to spills and messes, which can be frustrating for users.

Another issue is the limited lifespan of the brush roll. Users have reported that the brush roll wears down quickly, especially when used on hard floors with debris. This necessitates frequent replacement, adding to the overall cost of ownership.

The short cord length is another point of contention. The cord is relatively short, requiring frequent plugging in and limiting the vacuum's maneuverability, especially in larger rooms.

Many users have also commented on the noise level of the vacuum. It can be quite loud, particularly when using the scrub function, which can be bothersome for some.

Cleaning the vacuum itself can also be a challenge. Some users find it difficult to take apart and clean, especially the brush roll and internal components. This can make maintenance more time-consuming and inconvenient.

While advertised as a multi-surface cleaner, some users have reported that the vacuum struggles to remove stubborn stains or pet hair from carpets. Its effectiveness on various surfaces may vary.

Finally, some customers feel that the price point of the Bissell Crosswave Premier is too high for the overall performance, especially compared to other vacuum cleaners on the market.

There are also reports of inconsistent cleaning results, with some users finding the vacuum's performance to be inconsistent.

Cleaning Tasks

The Bissell Crosswave Premier Multi Surface Wet Dry Vacuum excels at cleaning various hard floor surfaces. It effectively cleans hardwood, tile, laminate, and stone floors. The specialized cleaning solution and gentle scrubbing action ensure the removal of dirt, grime, and stains without damaging the surface.

The Crosswave Premier also proves useful for cleaning upholstery. Its dedicated upholstery tool, in conjunction with appropriate cleaning solutions, tackles furniture, carpets, and other fabrics effectively.

For tackling stubborn grout lines, the Crosswave Premier shines. Its spinning brushes and specialized cleaning solutions effectively remove dirt, grime, and mold.

Furthermore, the Crosswave Premier is a valuable tool for tackling pet hair and allergens. It efficiently removes pet hair and allergens from hard floors and upholstery, thanks to its specialized pet hair cleaning solution.

For spill and stain removal, the Crosswave Premier comes in handy. The combination of scrubbing action and cleaning solution effectively removes dirt, grime, and stains from hard floors and upholstery.

Finally, the Crosswave Premier is well-suited for general dusting and cleaning. Its multi-surface cleaning solution and brush action efficiently remove dust, dirt, and allergens from hard floors and upholstery.

Comparison to Other Brands

The Bissell Crosswave Premier, Shark EZ Cordless, Hoover FloorMate Deluxe, and McCulloch MC1385 Deluxe are all popular wet/dry vacuums offering different strengths and weaknesses.

Price-wise, the McCulloch MC1385 Deluxe wins, priced between $149 and $199, significantly lower than its competitors.

In terms of cordless functionality, the Shark EZ Cordless takes the lead with its 40-minute cleaning time and cordless operation.

Tank capacity, whether for clean or dirty water, is slightly larger in the Shark EZ Cordless compared to other models, providing a longer cleaning session before needing to refill.

Suction power, however, is where the Bissell Crosswave Premier shines, offering powerful suction compared to the moderate suction of its competitors.

Brush roll functionality gives the Bissell Crosswave Premier another advantage with its dual-direction brush roll compared to the single-direction brushes on other models.

Cleaning solution versatility sees the Bissell Crosswave Premier again taking the lead, offering a broader selection of cleaning solutions for various surfaces and needs, including multi-surface, pet, wood floor, and deep clean options.

Accessory variety gives a slight edge to the Shark EZ Cordless, which includes an extension wand and crevice tool, while other models only offer cleaning solution bottles and an extension wand.

All brands offer a 1-year warranty, resulting in a tie in this category.

Maintenance

To keep your Bissell Crosswave Premier in tip-top shape, regular maintenance is crucial. After each use, begin by emptying the dirty water tank and rinsing it thoroughly with clean water. Allow it to air dry completely before storing.

Next, inspect the brush roll for any hair, debris, or pet fur. Use the included tool to remove any obstructions. You can also clean the brush roll with a brush or damp cloth.

The Crosswave Premier features a 3-stage filtration system: a pre-motor filter, a post-motor filter, and a washable microfiber pad. Rinse the pre-motor filter with clean water after each use and allow it to air dry. Rinse the post-motor filter every 3-5 uses and allow it to air dry. Machine wash the microfiber pad on a delicate cycle with mild detergent and air dry.

After each use, empty the solution tank and rinse it with clean water. Allow it to air dry. Periodically check the nozzle for any blockages or debris. Clean it with a brush or damp cloth.

After cleaning, store the vacuum in a dry, cool place. Make sure the water tanks are empty and the filters are dry. The pre-motor and post-motor filters should be replaced every 6-12 months, depending on usage. Check your user manual for specific recommendations.

Only use Bissell-approved cleaning solutions with your Crosswave Premier. Refer to the user manual for recommended solutions. Regularly inspect the water tanks, hoses, and nozzle for any leaks. Contact Bissell customer service if you notice any leaks.

Consult your user manual for a complete list of maintenance tasks and their recommended frequency.

Troubleshooting

Vacuum won't turn on:

First, check if the power cord is securely plugged in and that the outlet has power. Next, make sure the power switch is in the "On" position. If you're using a cordless model, ensure the battery is charged. Finally, check if your unit has a fuse, inspect it for damage, and replace it if necessary.

Vacuum won't pick up dirt:

Ensure the brush roll is spinning freely and isn't obstructed by debris. Clean or replace the brush roll if necessary. Check that the suction hose is free of blockages and securely connected. A dirty filter can reduce suction, so clean or replace it as needed. Adjusting the solution flow by increasing the amount of cleaning solution may help loosen dirt and debris.

Vacuum leaks water:

Start by verifying that the water tank is correctly installed and the lid is securely closed. Check if the water tank seal is clean and not damaged. Ensure the nozzle is properly attached and not damaged. Finally, check for a clog in the suction hose, as it can cause water to back up.

Vacuum leaves streaks or residue:

Make sure you're using the correct type of cleaning solution for your floor type. Rinse the solution tank thoroughly to remove any build-up. Clean the nozzles to ensure they are free of residue. Adjust the concentration of the cleaning solution if it's too strong or too weak.

Vacuum makes a strange noise:

A grinding noise could indicate a damaged brush roll. A rattling noise could indicate a loose connection or a blockage in the suction hose. If you hear a loud humming noise, it could indicate a motor problem. Contact Bissell customer service for assistance.

Vacuum won't dispense cleaning solution:

First, ensure the solution tank is filled with solution and the lid is securely closed. Check if the solution pump is clogged. You can try cleaning it with a small brush or a toothpick. Finally, adjust the solution flow control to increase the amount of solution being dispensed.

Conclusion

The Bissell Crosswave Premier Multi-Surface Wet Dry Vacuum is a versatile cleaning solution that offers a convenient 2-in-1 approach to both wet and dry cleaning. Its strong suction, multi-surface cleaning capability, and ease of use make it a popular choice for homeowners. While it excels at cleaning hard floors, its performance on carpets can be inconsistent, especially for deep-set stains or heavy dirt.

The Crosswave Premier's cordless design and long run time provide flexibility and convenience, while its self-cleaning feature simplifies maintenance. However, common complaints include water tank leakage, a limited brush roll lifespan, a short cord length, and a relatively loud operating noise.

Despite these drawbacks, the Crosswave Premier remains a highly-rated cleaning device, particularly for those seeking a multi-purpose solution for hard floors, upholstery, pet hair, and general cleaning. Ultimately, the decision to purchase depends on your individual needs and preferences. Weigh the pros and cons carefully, consider your cleaning priorities, and compare it to other models in the market before making a decision.